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Contact Us Tracking FAQ Shipping Policy Cancellations & Returns Become an Affiliate

Cancellations/Returns

If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Support at 877-IGOURMET or cservice@igourmet.com to begin the cancellation process. For cancellations, you can choose store credit or to have funds returned to your original form of payment.

While we always strive deliver the best of the best, there are cases where things happen and a claim for a refund needs to be made. In these cases, please refer to our policies below.

Shipping-Related Claims
Assuming ambient temperatures of below 95 degrees Fahrenheit, we guarantee that any perishable and/or meltable product you receive from igourmet will be of high quality and in top physical condition. Claims on orders that include perishables and meltables when local temperatures are above 95 degrees Fahrenheit are handled on a case-by-case basis. We also guarantee that any non-perishable product you receive from igourmet will be of high quality and in top physical condition, without any temperature constraint. Any item(s) meeting the conditions above that you deem unsatisfactory due to shipping issues will be replaced or refunded upon your request, without hassle, when you alert us to the details of the problem within 7 business days of having received your order.

Quality-Related Claims
Any item(s) that are still within their best before timeframe are guaranteed to be of high quality and consistent with their description on our website up until the point you open them or a maximum of 60 days from the time you receive your order.

Returns Procedure
In the event that you would like to return your order, in full or in part, please contact Customer Support at 877-IGOURMET or cservice@igourmet.com to begin the returns process. Please let Customer Service know if you would like an exchange or a refund. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. In the case of a return based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a PDF label (which you must affix to the sealed package) and arrange for a FedEx pickup at your desired location. You can choose store credit or to have to funds returned to your original form of payment. Our goal is to process your return and issue the associated refund within 48 hours of receiving the item(s) back to us.

In the case of a return not based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a PDF label (which you must affix to the sealed package) and arrange for a FedEx pickup at your desired location. You can choose store credit or to have funds returned to your original form of payment, less the cost of shipping the item(s) back to us. Again, our goal is to process your return and issue the associated refund within 48 hours of receiving the item(s) back to us.

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