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Frequently Asked Questions

Where are you located?
Northeast Pennsylvania

Do you ship to Canada?
Not at the present time.

Do you ship to other parts of the world?
Through our partnership with Frucon we can ship a premium selection of gift baskets worldwide. Please visit our Ship Worldwide selection by clicking HERE.

Do you have any stores located in my city?
At this time we do not have any retail stores open to the public. Our building’s location consists of an office and a shipping warehouse.

Will my perishables survive transit?
We vacuum seal most of our cheeses, then pack them with freeze packs to keep them cold inside a sealed insulated container. Based on National Weather Service forecasts, we include what we deem to be a sufficient quantity of freeze packs to maintain temperature. If necessary, we also include a position a piece of dry ice behind the freeze packs to keep them frozen longer. We schedule your shipment to avoid your package sitting in a shipper's warehouse over the weekend; so if you order on Friday, we will typically hold your order until Monday so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

What carriers do you ship through?
We primarily ship through FedEx and UPS.

Why is the Express Mail option so expensive? What is it?
Express Mail is a service offered by the US Postal Service that allows you to track your package, receive delivery confirmation, insurance up to $100, and delivery within 1-2 business days of shipping. It is also the only way to ship perishables to the Virgin Islands, Guam and other island possessions.

Do you ship to APO and other US Military locations?
Yes. We do ship to APO addresses through US Priority Mail. We cannot send any products that ship direct from their producers (drop ship items). Drop ship items include our cheesecakes, steaks and other raw meats, some caviars, and fresh poultry. Please do not send pâtés, bacon, and highly perishable cheeses such as brie and blue cheeses to APOs, as theses sensitive items will not survive extended transit times.

How is shipping calculated?
Shipping costs are primarily driven by whether or not the package contains any perishable items, as these products often require more costly air shipment. Please see our shipping information page for full shipping charge details.

Do you offer wholesale pricing to restaurants and business?
Yes. We primarily offer wholesale accounts for businesses looking to retail our cheeses. For specifications, please e-mail wholesale@igourmet.com with a description of your business and your needs and we will send you a wholesale application.

This is a gift; do you include prices on your packing slip?
No, the packing slip only includes a list of what products are in the package, the address we are shipping to, and who the gift is from. No prices are included in your package’s shipment.

Does Cheese of the Month ship every month, or every other month?
Each of our “Of The Month” clubs ship each month.



 

 

 

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