Where are you located?
Northeast Pennsylvania

Do you ship to Canada/Mexico/Europe/Asia?
Unfortunately we are not able to ship outside the US and its territories at this time due to custom issues. We can ship anywhere in the US and its territories, including Puerto Rico, the Virgin Islands, and Guam.

Do you have any stores located in my city?
At this time we do not have any retail stores open to the public. Our building’s location consists of an office and a shipping warehouse.

Will my perishables survive transit?
We vacuum seal our cheeses, then pack them with freezer packs to keep them cold inside a sealed Styrofoam container. During the summer, we double up the freeze packs with dry ice to keep the cheeses fresh. We also schedule your shipment to avoid sitting in a shipper’s warehouse over the weekend; so if you order on Friday with a 2-Day Air shipping option, we will hold your order until Monday so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

What carriers do you ship through?
We primarily ship through FedEx and UPS.

Why is the Express Mail option so expensive? What is it?
Express Mail is a service offered by the US Postal Service that allows you to track your package, receive delivery confirmation, insurance up to $100, and delivery within 1-2 business days of shipping. It is also the best way to ship perishable to Puerto Rico, the Virgin Islands, and Guam. Regular orders that need rush delivery should choose the “Overnight” option.

Do you ship to APO and other US Military locations?
Yes. We do ship to APO addresses through US Priority Mail. We cannot send any product we drop ship, however, as these products are highly perishable and sent through third parties who do not offer APO shipping at this time. Drop ship items include our cheesecakes, steaks and other raw meats, caviar, and fresh poultry. Please do not send pâtés, bacon, and highly perishable cheeses such as brie and blue cheeses to APO’s, as theses sensitive items will not survive a delay in order processing.

How is shipping calculated?
Shipping costs are determined by the weight of your package, the zip code we are shipping to, and whether or not the items you choose are non-perishable, perishable, or highly perishable. A non-perishable item would be items like oil and biscuits, while perishable items are cheddars and most cheeses, while highly-perishable items are very fresh items such as butter, soft cheeses like brie and triple creams, and smoked salmon.

Do you offer wholesale pricing to restaurants and business?
Yes. We primarily offer wholesale accounts for businesses looking to retail our cheeses. For specifications, please e-mail wholesale@igourmet.com with a description of your business and your needs and we will send you a wholesale application.

This is a gift; do you include prices on your packing slip?
No, the packing slip only includes a list of what products are in the package, the address we are shipping to, and who the gift is from. No prices are included in your package’s shipment.

Does Cheese of the Month ship every month, or every other month?
Each of our “Of The Month” clubs ship each month.