We at igourmet want to do more for our customers than simply offer a web site that displays a list of products. Our philosophy is to capitalize on the power of the Internet to help us offer unparalleled levels of quality, convenience, accessibility, value and service.
Paul Kemp, Director of Operations, dines with suppliers in Sicily
The Best Products From Around The World
Our strong relationships with European food experts gives igourmet customers a direct link to a whole other continent of foods. Armed with the personal and friendly working relationships that we enjoy, we can ensure a high-quality, on-time inventory of the finest foods from Europe. We spend much of our time touring Europe, developing and maintaining supplier relationships and discovering new product lines. Our customers benefit from our European connections, as we are not limited to just those products that somebody else already imports.
A Resource for Information
Our online shoppe is unlike any other we have ever seen. With large, mouth-watering photographs, paragraph-length product descriptions, and linked recipes and serving suggestions, our shoppe is designed to enlighten those who might otherwise be intimidated by unusual, imported gourmet foods. Although they are some of our best customers, igourmet.com is not just for chefs and connoisseurs. Anyone who loves the concept of a premium, flavorful taste experience will feel right at home at igourmet.
Your Personal Gourmet Food Shopper
igourmet.com is a boutique rather than a "soup to nuts" supplier. Because we do not have the biggest selection of gourmet foods on the web, we have more time to do research and can honestly stand behind each and every product we sell. Our goal is to earn your trust in this regard and hopefully become your favorite online food shoppe and preferred gift giving resource.
Buying direct from an importer like igourmet offers you substantial cost advantages over shopping retail. By making your gourmet purchases through igourmet.com, you cut out profit margins taken by distributors and retailers.
Although you incur a shipping and handling charge through buying direct, you do not pay sales tax and save the time and cost of driving to the store, parking, shopping and driving home. Our prices are significantly lower than those of our competitors. We could charge more, but are very strongly committed to passing the savings gained from our efficient business model back to you.
A Core Focus on Customer Service
By operating our own warehouse, handling our own inventory, and shipping your orders out in one box, we can guarantee product quality and timely delivery. Our gourmet products are inspected when they enter our facility and are shipped direct to your door in a refrigerated package when necessary. If you place your order by Wednesday, you will receive it by the end of the same week. All igourmet products are guaranteed to be super fresh when they arrive at your door.
Even though the igourmet online shopping experience is convenient, fun and educational, we realize that our customers want to be able to reach us by phone as well. Whether by phone, fax or Email, we strive to promptly respond to all customer questions or concerns. Along these lines, we offer a liberal quality guarantee policy and will provide a refund or reshipment without a hassle. We hope that our unconditional quality guarantee convinces you that we at igourmet are making the strongest possible commitment to customer satisfaction. We fully recognize that each purchase made at igourmet.com is a new opportunity for us to earn the trust and loyalty of our valued customers.