The Most Complete Guarantee You Can Find
We are so confident in our ability to provide oohs, aahs and wows that we stand behind every product we ship with an industry-leading 100% no-hassle satisfaction guarantee. If you or your gift recipient is not completely satisfied with an igourmet.com order, we promise to make up for any disappointment with your choice of a refund or replacement (see Refund Policy below for details). Simply call us toll-free or email us with any questions or concerns.
Our Passion for Excellence
igourmet.com customers demand the best, and we strive to exceed even the highest expectations. We inventory and hand-inspect every product we sell, with the exception of wine, raw meats, caviar and cheesecakes. For those exceptions, we only partner with drop-ship suppliers that can guarantee the same level of quality we demand of ourselves.
The Most Impressive Gifts Money Can Buy
igourmet.com gift baskets contain the same premium quality items that we sell individually. In fact, our Create-Your-Own Gift Basket feature is one of our most popular selections. Because our brand is on the box, you can rest assured that we want to impress your gift recipient as much as you do. On average, our expert assemblers spend 15 minutes creating each basket we ship, making sure every item in the basket sits just right. We use advanced packaging technologies to lock everything in place, ensuring that the basket is as beautiful when delivered as it was when it left our facility. Furthermore, the photography on our web site accurately portrays what the gift basket will look like when delivered, so there will be no unpleasant surprises, just smiles and compliments.
Refund Policy
Assuming ambient temperatures of below 90 degrees Fahrenheit, we guarantee that any perishable product you receive from igourmet will be of high quality and in top physical condition. We make the same guarantee for non-perishables, without the temperature constraint. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 5 business days of having received your order.
Shop with confidence at igourmet.com. Your satisfaction is 100% guaranteed. No hassles, No exceptions.
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