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BizRate Customer Certified (GOLD) Site - igourmet.com Reviews at Bizrate

Customer Service

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Over the years, our loyal customers have expressed to us their feedback and ideas. The following is a sampling for all to read:

While I was in Iraq, one of my teammates got a delivery of camembert and charcuterie. A couple hours later I placed my first order. In the middle of the desert, for a couple of months, my friends and I ordered as much cheese, salmon, Irish and other European butters, chocolates and anything else that piqued our fancy as we could before the heat would spoil our fun. The excitement in our trailer when the white box arrived was almost silly; adults like children on Christmas Day!



Excellent choices for all products I looked at. It would be helpful if there was a "save" method in your basket in case of power failure in the last phase of checking out. Here in Florida the hurricanes cause power drop-offs at the worst times. I had just completed an order to you when power was lost & I had to start all over. Great overall tho & I will use this for my Christmas shopping for all my gourmet friends!!

~Carrie J.~



It's fun for Europeans to be able to give European products to their children living in the USA.

~Julian R.~



This was my first time ordering from igourmet and the experience was great. I will definitely order from them again.

~Craig P.~



Thank you for your stellar service for the order that FedEx just delivered to me. I am writing this with one heck of a big smile on my face, just chomping at the bit to sample the delicacies in that treasure chest. I am a very satisfied new customer.

~Richard P.~



igourmet in Baghdad! Last week you shipped my coworker her igourmet order. I believe she threatened to lob any spoiled cheese into the Red Zone. The cheese arrived in great condition today. Thank you again for you superb service.

~Molly B.~



Your staff is professional and friendly!

~John and Rose Ann W.~



I have been looking all over for the cheese I ordered and you are the first place I have been able to find it. Thank you so much.

~Sally A.~



You guys rock in shipping, quality and speed! Now I don't mind living in rural Alabama 'cause I know I can still cook and eat like a worldly gourmet. Nothing like having nature and the finer things in life at the same time.

~Carol B.~



Your cheese selection is extraodinary, and I also like the recipes you have with each product. Ordering was easy. I searched for the product I wanted and then followed your step by step instructions. Thanks!

~Larry S.~



I love this website. I have NEVER had a bad experience or food product from them!

~Bruce J.~



I received my order of the three cheeses I have ordered. I was very impressed on how the order was packed and believe it or not the cold packs were still cold and icy. Thank you for your promptness, and I am anxious to taste my cheese choices and share with my family.

~Rita L.~



Oh my! What a joy to shop with you! I will definitely spread the word with my friends and associates. What terrific customer service. I will definitely be a repeat customer. PS Please tell your web designer that your site is one of the MOST user friendly "shopping" sites I've seen - & I shop online quite often. Very well laid out, including being able to go to the top of the page at almost any point on the page, and the great "add to cart" box - & ease in continue shopping, also great lay-out.

~Marcia T. ~



I absolutely love this site and can't wait to start sampling the delicious items i have already seen, keep up the good work!

~Gene D.~



Wao!! YOu guys are great! I am ordering. Out of my previous order of three cheese, the Bigio Pecornio Sottocenere is a big time winner. It is very dry but has a melting behavior -- so it is a cheese white chocolate. It is a keeper for me. Thanks for the note.

~Sumi H.~



Yesterday, my daughter received the "Brie My Valentine" package yesterday that I had sent to her as a gift and was SO pleased and impressed that although you had run out of the special, you sent a LARGER brie. What a pleasant surprise that you didn't e-mail me and say "Make another selection; our stock is gone." We'll be return customers for sure! Thank you!

~Bonnie B.~



Thanks for looking into my order. I am glad that I called because this is part of my valentine gift and I would have hated for it not to deliver. I am very appreciative of you getting the order out to me tomorrow and the credit for the shipping mix-up. It is nice to experience such wonderful customer service. There should be more employees and establishments like igourmet.com. Again, thank-you very much for all your help.

~Kimara D.~



Hi! First off, let me say how happy my wife and I are now that we found your web site. We live in San Diego and were dying for GOOD cheese until you! Thanks.

~David H.~



I had the pleasure of visiting your display at the Boston Wine Expo today. It was the highlight of the Expo. I did purchase some honey, but the real pleasure was the young lady who took us through tastings of all of your cheeses. I am sorry that I did not get her name. I tried to hire her as a salesperson!! All of your staff was helpful, informative and gracious. I will be a customer thanks to them.

~Larry B.~



Recently I placed an order for a single container of Mascarpone cheese and 1 lb. of othr cheese. I would have judged it pretty small. Not having purchased anything from you I just wanted to try your service. You did extreamely well!!! I placed the order on a Wednesday and asked for 2nd day air shipment. the $8 to $9 charge for the shipping I thought was acceptable (I thought next day ait was very high), 2 hours after I placed the order I had a confermation on my e-mail. The next day you e-mailed me to let me know it had shipped. About noon on Friday it arrived. The packageing was great, the insulated bag and the cold packs keep the products protected and safe. As a side note, by Sunday morning I was headed out with a "Walnut Torte with Mascarpone cream", I was concerned with keeping it cool. It was my wife that had saved your cold packs (in the freezer), they were put into the container with the torte and it arrived cool and firm. Thanks again for a good job.

~Peter E.~



First, your web site is wonderful and very informative ! I am cheese lover and found you cheese options delightful. I came upon your web site while searching for a particular Roquefort from France a friend received in a cheese of the month club.(Not sure which one) Anyway, I think it would be useful for individuals (like myself) if the pronunction for the different cheeses was included in the encyclopedia section. Some of the names are common, while others are not so. I look forward to ordering from you in the near future.

~Lora M.~



Hello- Just wanted to thank you again for sending such a great variety of french cheeses to my recipient! They let us know that they received all of the cheeses and were extremely happy! Thanks again and please know that I will continue to use igourmet.com in the future and will encourage others to use it as well. Best Regards-

~Kathy M.~



We always welcome your feedback. If you'd like to email us, please send us your comments. Thanks!

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