We guarantee the high quality of the products we sell.
While we always strive to deliver the best of the best, there are times where things happen and a claim for a refund or exchange needs to be made.
Please refer to our claim policies below.
Shipping Related ClaimsAny item/s that you deem unsatisfactory due to a shipping-related issue will be replaced or refunded upon your request, without hassle, when you alert us to the details of the problem within 7 business days of having received your order.
Please note: Items must meet the conditions outlined below
Perishables & Frozen Items
Assuming ambient delivery location temperatures of below 95 degrees Fahrenheit*, we guarantee that any perishable and/or frozen product you receive from igourmet will be of high quality and in top physical condition.
*Claims made on orders of perishable / frozen products when temperatures are above 95 degrees Fahrenheit are handled on a case-by-case basis.
Shelf-Stable (non-perishable) Items
We guarantee that any non-perishable product you receive from igourmet will be of high quality and in top physical condition (without any temperature constraint).
Quality Related ClaimsAny item/s that are still within their best-before timeframe are guaranteed to be of high-quality and consistent with their description on our website up until the point you open them or a maximum of 30 days from the time you receive your order.
Please contact our Customer Service team at 1-877-IGOURMET or firstname.lastname@example.org to begin the claims process. Please let us know if you would like an exchange or a refund for your item/s. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. Our goal is to process your return request as quickly as possible.