The goal at igourmet.com is to provide our valued customers with a unique selection of diligently selected imported gourmet products at near wholesale prices. We are open for business on the Internet 24 hours per day, seven days per week. In the course of doing business, we adhere to the following terms and conditions.
Payment and Sales Tax
igourmet accepts VISA, MasterCard, American Express and Discover credit cards for all purchases. We also accept Paypal transactions. From our US operation, we ship to addresses within the United States and its possessions, plus worldwide US military bases and only charge sales tax on non-food items shipping to Pennsylvania addresses. From our Mexico operation, we ship to addresses in Mexico and charge the appropriate VAT on product, packaging and shipping.
The prices listed on the igourmet.com web site are current as long as they are displayed and are subject to change at our discretion.
Many of the items we sell are only available to us in limited quantities. We make every effort to update our web site to reflect out of stock conditions, but it is possible that an item you purchase at igourmet is on back order. In that event, we customarily ship as much of the order as possible and ship the back-ordered item as it becomes available.
igourmet offers a liberal quality guarantee policy and will provide a refund or reshipment without a hassle. For details about our return policy please visit http://www.igourmet.com/ST/cancellations.asp.
igourmet makes every effort to maintain 100% system availability. In cases where we do experience technical difficulties, we are not responsible for orders that are not processed or accepted.
Information About Fraud
When it comes to credit card processing, we take fraud very seriously. It is a violation of State and Federal law to place orders under a false name or with an invalid credit card number. Attempts at fraudulent ordering will be prosecuted to the fullest extent of the law. Both the FBI and the US Secret Service have advanced methods to identify the time, location and origination of Internet transactions, and have assumed responsibility for investigating Internet fraud cases.
Your browser and igourmet's secure server work together to encrypt your credit card information during transmission, ensuring that transactions stay private and protected. Only the screen that collects your credit card number is secure, allowing the rest of the site to run at a faster speed. igourmet guarantees the safety of your credit card information in the following manner: if any unauthorized use of your credit card occurs as a result of your credit card purchase from igourmet, simply notify your credit card provider in accordance with its reporting rules and procedures. If, through no fault of your own, your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, igourmet will reimburse you for the remaining liability, up to a maximum of $50.00.
Commitment to the Environment
We at igourmet feel responsible to operate in an environmentally friendly manner. To this end we use recycled and biodegradable materials whenever possible. All of the corrugated cartons we use are at least partially made from recycled paper. All of the foam pellets and polystyrene carton liners we use are made from partially recycled and CFC-free materials. All of the refrigerant gel packs we use are non-toxic and biodegradable. These materials cost us a bit more, but we think it is well worth the extra pennies.
After you receive an order from igourmet, we hope you will make every attempt to reuse the packing equipment we send you in an environmentally friendly manner. The FreshWave polystyrene chests and refrigerant gel packs are ideal for keeping food cool on picnic and long car rides. If you have any ideas on how we can become more environmentally friendly, we welcome your comments.