Frequently Asked Questions

FAQ

Where are you located?

Northeast Pennsylvania

Do you ship to Canada?

Not at the present time.

Do you ship to other parts of the world?

Sorry, not at this time, but we are working on it!

Do you have any stores located in my city?

At this time we do not have any retail stores open to the public. Our building’s location consists of an office and a shipping warehouse.

Will my perishables survive transit?

We vacuum seal most of our cheeses, then pack them with freeze packs to keep them cold inside a sealed insulated container. Based on National Weather Service forecasts, we include what we deem to be a sufficient quantity of freeze packs to maintain temperature. If necessary, we also include a position a piece of dry ice behind the freeze packs to keep them frozen longer. We schedule your shipment to avoid your package sitting in a shipper's warehouse over the weekend; so if you order on Friday, we will typically hold your order until Monday so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

What carriers do you ship through?

We primarily ship through FedEx and UPS.

Why is the Express Mail option so expensive? What is it?

Express Mail is a service offered by the US Postal Service that allows you to track your package, receive delivery confirmation, insurance up to $100, and delivery within 1-2 business days of shipping. It is also the only way to ship perishables to the Virgin Islands, Guam and other island possessions.

Do you ship to APO and other US Military locations?

Yes. We do ship to APO addresses through US Priority Mail. We cannot send any products that ship direct from their producers (drop ship items). Drop ship items include our cheesecakes, steaks and other raw meats, some caviars, and fresh poultry. Please do not send pâtés, bacon, and highly perishable cheeses such as brie and blue cheeses to APOs, as theses sensitive items will not survive extended transit times

How is shipping calculated?

Shipping costs are primarily driven by whether or not the package contains any perishable items, as these products often require more costly air shipment. Please see our shipping information page for full shipping charge details.

Do you offer wholesale pricing to restaurants and business?

Yes! We primarily offer wholesale accounts for businesses looking to retail our cheeses. Please submit a wholesale application here.

This is a gift; do you include prices on your packing slip?

No, the packing slip only includes a list of what products are in the package, the address we are shipping to, and who the gift is from. No prices are included in your package’s shipment.

When will I receive my Subscription Box?

Your first box will ship within 1-3 business days of placing your order. Subsequent boxes will ship around the middle of the month for arrival between the 16th - 25th.  If you haven’t received your box by the 26th, please feel free to follow up with us at cservice@igourmet.com

How do I redeem my Gift Card?

To redeem a Gift Card, enter the code into the "Coupons & Gift Codes" field during checkout.